ADO Pilot Terms of Service
Last Updated: [DATE]
Effective Date: [DATE]
Important Notice
PLEASE READ THESE TERMS OF SERVICE CAREFULLY BEFORE USING ADO PILOT.
These Terms of Service ("Terms," "Agreement") constitute a legally binding agreement between you (either an individual or an entity, "you," "your," "Customer") and [YOUR BUSINESS ENTITY NAME] ("ADO Pilot," "we," "us," "our") governing your use of the ADO Pilot service, including our website, Azure DevOps extension, APIs, and related services (collectively, the "Service").
By clicking "I Agree," installing the ADO Pilot extension, or using the Service in any way, you agree to be bound by these Terms and our [Privacy Policy]. If you do not agree, do not use the Service.
If you are accepting these Terms on behalf of an organization, you represent that you have the authority to bind that organization to these Terms, and "you" refers to the organization.
1. Definitions
"Account" means your registered account for accessing the Service.
"AI Review" or "Review" means the automated code analysis and recommendations generated by ADO Pilot's artificial intelligence system.
"Anthropic" means Anthropic PBC, the provider of the Claude AI model used by ADO Pilot.
"Azure DevOps" means Microsoft's Azure DevOps platform where your source code repositories are hosted.
"Customer Code" means all source code, pull requests, and related content that you submit to the Service for review.
"Customer Data" means all data, content, and information (including Customer Code) that you or your users provide to the Service.
"Documentation" means our user guides, API documentation, and help resources available at [URL].
"Intellectual Property Rights" means all patents, copyrights, trademarks, trade secrets, and other proprietary rights.
"Pull Request" or "PR" means a request to merge code changes in Azure DevOps that triggers an AI Review.
"Subscription Plan" means the pricing tier you select (Free Trial, Standard, Professional, Enterprise, etc.).
"Usage Data" means technical and analytics data about how you use the Service (excluding Customer Code).
2. Acceptance of Terms
2.1 Agreement to Terms
By using the Service, you agree to these Terms and our Privacy Policy. These documents together constitute the entire agreement between you and ADO Pilot.
2.2 Changes to Terms
We may modify these Terms from time to time. We will provide 30 days' advance notice of material changes by:
- Sending email to your registered email address
- Posting a notice on the ADO Pilot website or extension interface
- Updating the "Last Updated" date at the top of this document
Your continued use of the Service after changes take effect constitutes acceptance of the modified Terms. If you do not agree to the changes, you must stop using the Service and delete your Account before the changes take effect.
2.3 Additional Terms
Certain features of the Service may be subject to additional terms, guidelines, or rules ("Additional Terms"). If there is a conflict between these Terms and Additional Terms, the Additional Terms control for that specific feature.
2.4 Microsoft Azure Marketplace
If you purchased ADO Pilot through the Microsoft Azure Marketplace, you are also subject to Microsoft's terms governing marketplace purchases. See Section 19 for Azure Marketplace-specific terms.
3. Account Registration and Eligibility
3.1 Account Creation
To use the Service, you must:
- Install the ADO Pilot extension in your Azure DevOps organization
- Create an Account by providing accurate registration information
- Authorize ADO Pilot to access your Azure DevOps organization via OAuth or service principal authentication
3.2 Eligibility
You must be at least 16 years old to use the Service. By using the Service, you represent that you meet this age requirement.
If you are using the Service on behalf of an organization:
- You must have authority to bind the organization to these Terms
- The organization must be a legally recognized entity in good standing
- You represent that all registration information is accurate and current
3.3 Account Responsibilities
You are responsible for:
- Maintaining the confidentiality of your Account credentials, API keys, and Azure DevOps service principals
- All activities that occur under your Account, whether authorized or not
- Notifying us immediately if you suspect unauthorized access to your Account
- Ensuring compliance with these Terms by all users in your organization who access the Service
You agree not to:
- Share your Account credentials with others
- Use another person's Account without permission
- Create multiple Accounts to circumvent usage limits or billing
- Use automated means (bots, scripts) to create Accounts
3.4 Account Security
If you become aware of any unauthorized use of your Account:
- Immediately notify us at security@[yourdomain].com
- Revoke ADO Pilot's access in Azure DevOps settings
- Change your Azure DevOps credentials
- Cooperate with our security investigation
We are not liable for any losses resulting from unauthorized use of your Account if you fail to maintain security.
4. License Grant
4.1 License to Use the Service
Subject to your compliance with these Terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service solely for your internal business purposes or personal use.
This license includes the right to:
- Install the ADO Pilot Azure DevOps extension
- Submit Pull Requests for AI Review
- Receive and use AI-generated review comments
- Access Documentation and support resources
4.2 License Restrictions
You may NOT:
- Resell, sublicense, or redistribute the Service to third parties
- Reverse engineer, decompile, or disassemble any part of the Service
- Remove or modify any proprietary notices, labels, or marks
- Use the Service to build a competing product or service
- Access the Service to monitor its availability, performance, or functionality for competitive purposes
- Interfere with or disrupt the Service's operation, servers, or networks
- Attempt to gain unauthorized access to the Service or related systems
- Use the Service in any manner that violates applicable laws or regulations
4.3 Reservation of Rights
We reserve all rights not expressly granted in these Terms. The Service and all related technology, Documentation, and Intellectual Property Rights are and remain our exclusive property (or that of our licensors).
4.4 Beta Features
From time to time, we may offer beta, preview, or experimental features ("Beta Features"). Your use of Beta Features is governed by Section 10.
5. Acceptable Use Policy
5.1 Permitted Uses
You may use the Service only for lawful purposes and in accordance with these Terms. Acceptable uses include:
- Reviewing Pull Requests in your own or your employer's Azure DevOps repositories
- Using AI-generated suggestions to improve code quality
- Integrating the Service into your development workflow
- Testing the Service during your Free Trial
5.2 Prohibited Uses
You agree NOT to use the Service to:
Illegal or Harmful Activities:
- Violate any applicable laws, regulations, or third-party rights
- Engage in fraudulent, deceptive, or misleading activities
- Harass, abuse, threaten, or harm others
- Transmit malware, viruses, or other harmful code
Abuse of Service:
- Submit code that violates others' Intellectual Property Rights
- Deliberately submit malicious code (malware, exploits, ransomware) for review
- Use the Service to scan or analyze code you don't have permission to access
- Reverse engineer the Service by analyzing its responses
- Bypass usage limits, rate limits, or access controls
- Conduct denial-of-service attacks or flood the Service with excessive requests
Prohibited Content:
- Submit code containing illegal content (child exploitation material, terrorist content, etc.)
- Submit personally identifiable information (PII) of others without consent (e.g., hardcoded credentials, social security numbers)
- Use the Service to develop weapons systems, surveillance technology, or tools for illegal activities
Commercial Restrictions:
- Resell, rent, or lease access to the Service
- Use the Service to provide code review services to third parties
- Use the Service for cryptocurrency mining, distributed computing projects, or other resource-intensive tasks unrelated to code review
5.3 Enforcement
If we determine (in our sole discretion) that you have violated this Acceptable Use Policy:
- Warning: We may issue a warning and request that you cure the violation within a reasonable time (typically 5 business days)
- Suspension: We may suspend your access to the Service immediately if the violation poses a security risk or legal liability
- Termination: We may terminate your Account for repeated or serious violations (see Section 17)
We have no obligation to monitor Customer Code for violations, but we reserve the right to do so for security and compliance purposes.
5.4 Reporting Violations
If you become aware of any violation of this Acceptable Use Policy, report it to abuse@[yourdomain].com.
6. Intellectual Property Ownership
6.1 Customer Code Ownership
You retain 100% ownership of your Customer Code. We make no claim to ownership of your source code, repositories, or any Intellectual Property Rights in your Customer Code.
By submitting Customer Code to the Service, you grant us a limited, temporary license to:
- Access and process your Customer Code for the sole purpose of performing AI Reviews
- Transmit your Customer Code to our AI provider (Anthropic) to generate review comments
- Cache your Customer Code temporarily in memory during the review process (with immediate deletion upon completion)
This license terminates immediately upon completion of each review in accordance with our Zero Code Retention Policy (see Section 7.2).
6.2 AI-Generated Review Comments
Ownership: AI-generated review comments, suggestions, and analysis produced by the Service are owned by you (the Customer). We grant you a perpetual, irrevocable, worldwide, royalty-free license to use, modify, distribute, and incorporate these comments into your codebase.
No restrictions: You may:
- Use AI-generated suggestions in your production code
- Share review comments with your team, contractors, or clients
- Include review excerpts in documentation, blog posts, or presentations
- Modify or ignore suggestions as you see fit
No warranties: While you own the AI-generated content, we provide no warranty that suggestions are correct, secure, or fit for purpose (see Sections 7.4 and 12).
6.3 ADO Pilot Service and Technology
The Service, including all software, algorithms, AI models, APIs, user interfaces, Documentation, trademarks, and logos, is and remains the exclusive property of ADO Pilot and our licensors (including Anthropic).
You may NOT:
- Copy, reproduce, or create derivative works of the Service
- Extract or attempt to extract source code or algorithms
- Use our trademarks, logos, or branding without written permission
6.4 Usage Data and Analytics
We may collect and use Usage Data (analytics about how you use the Service, excluding Customer Code) to:
- Improve the Service and develop new features
- Create anonymized benchmarks and aggregate statistics
- Monitor security and performance
Usage Data is our property. We may use it for any lawful business purpose, provided that:
- We do not disclose customer-specific data publicly
- All published analytics are anonymized and aggregated
- We comply with our Privacy Policy regarding personal data
6.5 Feedback
If you provide feedback, suggestions, or ideas about the Service ("Feedback"), you grant us a perpetual, irrevocable, worldwide, royalty-free license to use, modify, and incorporate Feedback into the Service without compensation or attribution.
Feedback is voluntary. You are not obligated to provide Feedback, and we have no obligation to implement it.
7. AI-Specific Terms
IMPORTANT: This section governs the use of artificial intelligence in the Service and contains critical disclaimers about AI accuracy and limitations.
7.1 AI Technology
ADO Pilot uses advanced artificial intelligence models provided by Anthropic Inc. (specifically, Claude models) to analyze your Customer Code and generate review comments.
How it works:
- You submit a Pull Request in Azure DevOps
- ADO Pilot fetches the PR diff (changed code) from Azure DevOps
- The code is sent to Anthropic's Claude API for analysis
- Claude generates review comments, which are posted back to your PR
- The code is immediately deleted from our systems (Zero Code Retention)
7.2 Zero Code Retention Policy
We do not store your Customer Code.
- Retention period: Zero. Code is deleted immediately after each review is completed.
- No caching: We do not cache, archive, or retain code for performance or any other purpose.
- Temporary processing only: Code exists in our systems only for the duration of the review (typically 10-60 seconds).
- Anthropic retention: Anthropic also maintains a zero retention policy for API customers. Your code is not stored by Anthropic. See Anthropic Commercial Terms.
Exceptions: The only exception is if we are required by law (court order, subpoena) to preserve specific data for litigation. In such cases, we will notify you if legally permitted.
7.3 No Training on Customer Code
We do not, and will not, use your private Customer Code to train AI models.
This commitment applies to:
- Training our own AI models (we don't train models; we use Anthropic's)
- Training Anthropic's models (Anthropic's Commercial Terms prohibit training on customer data)
- Training any third-party AI models
Public repositories: If you use ADO Pilot on public, open-source repositories, those repositories may be included in AI providers' general training datasets (independent of ADO Pilot). This Privacy Policy applies only to private code processed through the Service.
7.4 AI Accuracy Disclaimer
CRITICAL: AI-GENERATED REVIEWS ARE ADVISORY ONLY. THEY MAY BE INCORRECT, INCOMPLETE, OR INTRODUCE SECURITY VULNERABILITIES.
You acknowledge and agree that:
-
AI is not perfect: AI models can make mistakes, hallucinate facts, misunderstand context, or provide incorrect suggestions.
-
No substitute for human review: AI Reviews are intended to assist human reviewers, not replace them. You remain solely responsible for reviewing, testing, and validating all code before deployment.
-
Security risks: AI suggestions may introduce security vulnerabilities, bugs, or performance issues. Always conduct security audits, penetration testing, and quality assurance on production code.
-
No guarantee of issue detection: AI Reviews may fail to detect critical bugs, security vulnerabilities, performance problems, or compliance violations in your code.
-
Context limitations: AI models have limited context windows and may not understand your entire codebase, business logic, or architectural decisions.
-
You are responsible: YOU ARE SOLELY RESPONSIBLE FOR ANY CODE YOU DEPLOY TO PRODUCTION, WHETHER OR NOT IT WAS REVIEWED BY ADO PILOT. We are not liable for damages caused by relying on AI-generated suggestions.
7.5 Model Changes
We reserve the right to:
- Change the AI model used by the Service (e.g., upgrade from Claude 3.5 to Claude 4)
- Adjust AI prompts, parameters, or configurations
- Use different models for different review types
Notice of changes: We will provide reasonable notice (typically 14 days) before making changes that significantly affect review quality or behavior. However, we may make emergency changes without notice to address security issues or comply with legal requirements.
No guarantee of consistency: AI outputs are non-deterministic. The same code reviewed twice may receive different suggestions.
7.6 AI Model Limitations
You acknowledge that AI models have inherent limitations:
- Training data cutoff: AI models have knowledge cutoff dates and may not be aware of recent frameworks, libraries, or security vulnerabilities
- Bias: AI models may reflect biases in their training data
- Language support: AI models may perform better on some programming languages than others
- False positives/negatives: AI may flag correct code as problematic or miss actual issues
We make no warranty about AI performance for specific languages, frameworks, or use cases.
7.7 Your Obligations When Using AI Suggestions
Before incorporating AI-generated suggestions into your codebase, you must:
- Review thoroughly: Have a qualified human developer review all AI suggestions
- Test comprehensively: Write and run unit tests, integration tests, and security tests
- Validate security: Conduct security reviews of any AI-suggested changes, especially those involving authentication, authorization, cryptography, or data handling
- Verify compliance: Ensure AI suggestions comply with your organization's coding standards, regulatory requirements, and license obligations
- Exercise judgment: Use your professional judgment to accept, modify, or reject suggestions
Failure to follow these practices may result in security vulnerabilities, bugs, or compliance violations. We are not responsible for such outcomes.
7.8 Experimental and Beta AI Features
From time to time, we may offer experimental AI capabilities (see Section 10). Beta AI features have even higher error rates and are provided with ZERO WARRANTY.
8. Payment and Billing
8.1 Subscription Plans
ADO Pilot offers multiple Subscription Plans with different features, usage limits, and pricing. Current plans and pricing are available at [URL].
Plans may include:
- Free Trial: 14-day trial with no credit card required (see Section 9)
- Standard: Usage-based pricing (per review) or monthly subscription
- Professional: Higher usage limits, priority support
- Enterprise: Custom pricing, SLA, dedicated support, on-premises deployment options
8.2 Pricing and Fees
Billing models:
- Subscription-based: Fixed monthly or annual fee for unlimited or tiered usage
- Usage-based: Pay per review, calculated based on the number of Pull Requests reviewed each month
- Hybrid: Base subscription fee plus overage charges for usage above included limits
Current pricing is displayed at [URL] and during the signup process.
8.3 Payment Terms
Payment methods:
- Azure Marketplace: If you purchase through the Azure Marketplace, billing is handled by Microsoft and appears on your Azure bill. We receive payment confirmation from Microsoft.
- Direct billing (if offered): We accept credit cards, ACH transfers, or wire transfers via our payment processor.
Payment obligations:
- Fees are charged in advance for subscription plans (monthly or annually)
- Usage-based fees are charged in arrears (billed monthly for the previous month's usage)
- All fees are in U.S. Dollars (USD) unless otherwise stated
- You are responsible for all taxes (sales tax, VAT, GST, etc.) except taxes on our net income
8.4 Price Changes
We may change pricing for future billing periods by providing 30 days' advance notice via:
- Email to your registered email address
- Announcement on the ADO Pilot website
- In-app notification
Price increase policy:
- Price increases do NOT apply to current subscription periods already paid
- For annual plans, new pricing takes effect upon renewal
- For monthly plans, new pricing takes effect for the next billing cycle after the 30-day notice period
Your options:
- Accept the new pricing and continue using the Service
- Cancel your subscription before the new pricing takes effect (see Section 8.7)
8.5 Automatic Renewal
Subscriptions automatically renew at the end of each billing period (monthly or annually) unless you cancel before the renewal date.
- Renewal notification: We will send a reminder email at least 7 days before renewal
- Payment method: Your saved payment method will be charged automatically
- Renewal terms: Renewals are at the then-current pricing (subject to Section 8.4 price increase notice requirements)
To cancel automatic renewal: See Section 8.7.
8.6 Refund Policy
RECOMMENDED REFUND POLICY (You indicated "undecided" - this is industry standard):
Annual subscriptions:
- Pro-rated refunds: If you cancel an annual subscription mid-term, we will refund the unused portion of your subscription on a pro-rated basis (calculated by month).
- Example: If you paid $1,200 for a 12-month subscription and cancel after 6 months, you will receive a $600 refund.
Monthly subscriptions:
- No refunds: Monthly subscriptions are non-refundable. If you cancel, you retain access until the end of the current billing period, but no refund is issued.
Free Trial:
- No charges during the trial period, so no refunds are applicable.
Service failures:
- If the Service fails to perform as described in the Documentation due to our error, we will provide a pro-rated refund or service credit for the affected period.
Refund processing:
- Refunds are issued to the original payment method within 14 business days of approval
- For Azure Marketplace purchases, refunds are processed through Microsoft's billing system
No refunds for:
- Violation of these Terms resulting in Account suspension or termination
- Failure to use the Service (e.g., "I didn't use it enough")
- Dissatisfaction with AI review quality (AI limitations are disclosed in Section 7.4)
Special requests: If you believe you qualify for a refund outside this policy, contact billing@[yourdomain].com. We will consider refund requests on a case-by-case basis.
8.7 Cancellation
You may cancel your subscription at any time.
How to cancel:
- For Azure Marketplace subscriptions: Cancel via the Azure portal
- For direct billing: Cancel via your Account settings at [URL] or contact support@[yourdomain].com
Effect of cancellation:
- Immediate access cessation: You lose access to the Service at the end of the current billing period
- No partial month refunds: See Section 8.6 for refund policy
- Data retention: Your data is deleted 30 days after Account deletion (see Section 17.3)
We may cancel your subscription if you violate these Terms (see Section 17).
8.8 Late Payment
For direct billing (not applicable to Azure Marketplace purchases):
- Grace period: If payment fails, we will send a notice and retry payment within 3 days
- Service suspension: If payment is not received within 10 days of the due date, we may suspend your access to the Service
- Account termination: If payment is not received within 30 days, we may terminate your Account
- Collection costs: You are responsible for all costs of collection, including legal fees, if we must pursue payment
8.9 Disputes
If you dispute a charge, contact billing@[yourdomain].com within 30 days of the charge. We will investigate and respond within 15 business days.
Chargebacks: If you initiate a chargeback without first attempting to resolve the dispute with us, we may suspend your Account and charge a $50 administrative fee (in addition to the disputed amount if the chargeback is invalid).
9. Free Trial Terms
9.1 Trial Period
We offer a 14-day free trial ("Free Trial") for new customers to evaluate the Service.
Free Trial terms:
- Duration: 14 days from Account creation
- No credit card required: You can start the trial without providing payment information
- Full access: During the trial, you have access to features equivalent to the [Standard Plan - or specify which plan]
- Usage limits: Free Trial may have usage limits (e.g., 50 reviews max during trial)
- One trial per customer: You may only claim one Free Trial per organization/email domain
9.2 Trial Eligibility
You are eligible for a Free Trial if:
- You are a new customer (no prior paid subscription)
- You have not previously used a Free Trial
- You are in compliance with these Terms
You are NOT eligible if:
- You have an existing or prior paid subscription
- You previously used a Free Trial (even if you cancelled)
- Your Account was previously terminated for violating these Terms
- You attempt to create multiple Accounts to claim additional trials
We reserve the right to verify eligibility and deny Free Trials if we suspect abuse.
9.3 Trial Conversion
At the end of the 14-day trial:
- Manual conversion: If you did not provide payment information, your access ends and you must subscribe to continue using the Service
- Automatic conversion (if payment info provided): If you provided payment information during the trial, your subscription automatically begins and you will be charged
To avoid charges:
- Cancel before the trial end date
- Do not provide payment information during the trial
Trial data: If you do not subscribe, your Account and data are retained for 30 days to allow you to reconsider. After 30 days, your data is deleted (see Section 17.3).
9.4 Trial Disclaimers
Free Trials are provided "AS IS" with no warranties beyond what applies to paid subscriptions. We may:
- Terminate trials early for violation of Terms
- Modify trial duration or features at any time
- Discontinue offering Free Trials without notice
10. Beta Features
10.1 Definition
"Beta Features" are features, functionality, or services that we designate as alpha, beta, preview, early access, experimental, or similar designations.
Examples:
- New AI model integrations (e.g., experimental Claude Opus mode)
- Experimental review types (architecture review, security-focused review)
- Preview integrations with other tools
10.2 Opt-In Required
Beta Features are opt-in only. We will not enable Beta Features on your Account without your explicit consent. You may opt in via:
- Account settings at [URL]
- In-app feature toggles
- Beta program enrollment
You may opt out at any time by disabling the Beta Feature in your Account settings.
10.3 No Warranties for Beta Features
BETA FEATURES ARE PROVIDED "AS IS" WITH ABSOLUTELY NO WARRANTIES.
You acknowledge that Beta Features:
- May contain bugs, errors, or defects
- May not function as intended or described
- May change significantly or be discontinued without notice
- May have poor performance, reliability, or availability
- May result in data loss or corruption
- Are not suitable for production use
We disclaim all warranties for Beta Features, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
10.4 No SLA or Support for Beta Features
- No uptime guarantee: We provide no Service Level Agreement (SLA) for Beta Features
- Limited support: Support for Beta Features is best-effort only. We may not respond to support tickets about Beta Features.
- No liability: Section 13 (Limitation of Liability) applies, but for Beta Features, our liability is $0 (zero) regardless of damages
10.5 Beta Feature Changes
We may, at any time and without notice:
- Modify, suspend, or discontinue Beta Features
- Change Beta Feature functionality, pricing, or availability
- Promote Beta Features to general availability (at which point standard Terms apply)
- Remove your access to Beta Features
No compensation: We will not provide refunds, credits, or compensation if Beta Features are modified or discontinued.
10.6 Feedback on Beta Features
We encourage you to provide feedback on Beta Features. By providing feedback, you grant us the rights described in Section 6.5.
Bug reports and security issues: If you discover bugs or security vulnerabilities in Beta Features, report them to beta@[yourdomain].com or security@[yourdomain].com.
11. Service Level and Availability
11.1 No Service Level Agreement (Standard Tier)
We do not guarantee uptime or availability for the Service. The Service is provided on a "best effort" basis.
This means:
- We strive to maintain high availability but make no specific uptime commitment
- No service credits or refunds for downtime
- No penalties for service interruptions
Enterprise SLA (if applicable): Enterprise customers may negotiate a separate Service Level Agreement with specific uptime guarantees and service credits. Contact sales@[yourdomain].com for Enterprise SLA terms.
11.2 Scheduled Maintenance
We may perform scheduled maintenance that temporarily interrupts Service availability.
Notice:
- Planned maintenance: We will provide at least 48 hours' notice via email and status page
- Emergency maintenance: We may perform emergency maintenance without notice to address security issues or critical bugs
Maintenance windows:
- We will conduct maintenance during low-usage periods when possible (typically weekends, late nights US time)
- Maintenance typically lasts 1-4 hours
11.3 Service Modifications
We reserve the right to modify, suspend, or discontinue the Service (or any part of it) at any time, with or without notice.
Examples:
- Upgrading to newer AI models
- Changing supported Azure DevOps versions
- Adding or removing features
- Modifying API endpoints or data formats
Material changes: For changes that significantly impact functionality, we will provide 30 days' notice when commercially reasonable.
No liability: We are not liable for any modification, suspension, or discontinuation of the Service, except as required by Section 8 (refund for service failures).
11.4 Third-Party Dependencies
The Service relies on third-party services, including:
- Microsoft Azure (infrastructure hosting)
- Microsoft Azure DevOps (source code hosting)
- Anthropic (AI models)
Impact of third-party outages:
- If Anthropic's API is unavailable, AI Reviews will fail
- If Azure DevOps is unavailable, we cannot fetch Pull Requests
- If Azure infrastructure fails, the Service may be unavailable
We are not responsible for third-party service interruptions. Our SLA (if any) does not apply to downtime caused by third parties.
11.5 Status Page
We maintain a status page at [URL] showing:
- Current service status (operational, degraded, outage)
- Scheduled maintenance announcements
- Incident history
Subscribe to updates via email or RSS to receive real-time notifications of service issues.
12. Warranties and Disclaimers
12.1 Limited Warranty
We warrant that:
- The Service will perform substantially in accordance with the Documentation
- We will use commercially reasonable efforts to maintain Service availability
- We will use industry-standard security measures to protect Customer Data
Warranty period: 30 days from the date of discovery of a warranty breach.
Your exclusive remedy: If we breach this warranty, your sole remedy is for us to use commercially reasonable efforts to correct the issue or, if we cannot correct it within 30 days, you may terminate your subscription and receive a pro-rated refund for the affected period.
12.2 DISCLAIMER OF WARRANTIES
EXCEPT FOR THE LIMITED WARRANTY IN SECTION 12.1, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT ANY WARRANTIES OF ANY KIND.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING:
- Merchantability: We do not warrant that the Service is suitable for any particular purpose or market
- Fitness for a particular purpose: We do not warrant that the Service meets your specific requirements
- Non-infringement: We do not warrant that the Service does not infringe third-party rights
- Accuracy: We do not warrant that AI Reviews are accurate, complete, or error-free
- Reliability: We do not warrant that the Service will be uninterrupted, timely, secure, or error-free
- Results: We do not warrant that use of the Service will improve code quality, prevent bugs, or achieve any specific outcome
- Data integrity: We do not warrant that data transmitted through the Service will be secure or not intercepted by third parties
12.3 AI-Specific Disclaimers
IN ADDITION TO THE GENERAL DISCLAIMERS ABOVE, WE SPECIFICALLY DISCLAIM ANY WARRANTY THAT:
- AI-generated reviews will identify all bugs, security vulnerabilities, or performance issues
- AI-generated suggestions are correct, secure, or fit for production use
- AI models are free from bias or will perform equally across all programming languages
- AI Reviews can replace human code review, security audits, or testing
YOU USE AI-GENERATED SUGGESTIONS AT YOUR OWN RISK.
12.4 Third-Party Services
We disclaim all warranties regarding third-party services (Azure, Azure DevOps, Anthropic). We are not responsible for:
- Availability, performance, or security of third-party services
- Changes to third-party APIs or terms of service
- Third-party data breaches or security incidents
12.5 Beta Features
BETA FEATURES (SECTION 10) ARE PROVIDED WITH ZERO WARRANTIES. All warranties in Section 12.1 are disclaimed for Beta Features.
12.6 Geographic Availability
We do not warrant that the Service is available, legal, or appropriate for use in all countries. You are responsible for ensuring your use of the Service complies with local laws.
Export controls: You may not use the Service in countries subject to U.S. export embargoes (currently Cuba, Iran, North Korea, Syria, Crimea region).
13. Limitation of Liability
13.1 Liability Cap
TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING FROM OR RELATED TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE GREATER OF:
(A) THE TOTAL FEES YOU PAID TO US IN THE 12 MONTHS PRECEDING THE CLAIM, OR
(B) $100 USD
Example: If you paid $1,200 in the past 12 months, our maximum liability is $1,200. If you are on a Free Trial and paid $0, our maximum liability is $100.
13.2 Exclusion of Consequential Damages
TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE SHALL NOT BE LIABLE FOR:
- Indirect damages: Loss of profits, revenue, savings, business opportunities, or goodwill
- Consequential damages: Damages resulting from your inability to use the Service, even if foreseeable
- Special or punitive damages: Exemplary or punitive damages
- Third-party claims: Claims by your customers, users, or partners arising from your use of the Service
- Data loss: Loss or corruption of Customer Data or Customer Code (we maintain zero retention, so we cannot lose what we don't store)
- Security incidents: Damages from data breaches, unauthorized access, or security vulnerabilities, except as required by law
- AI errors: Damages from incorrect AI suggestions, missed bugs, or security vulnerabilities introduced by AI-generated code
- Third-party services: Damages caused by Azure, Azure DevOps, Anthropic, or other third-party services
THIS EXCLUSION APPLIES EVEN IF:
- We were advised of the possibility of such damages
- The limited remedy in Section 12.1 fails of its essential purpose
- The damages are foreseeable
13.3 Exceptions to Limitations
The limitations in Sections 13.1 and 13.2 DO NOT APPLY to:
- Your indemnification obligations under Section 14 (you may owe us more than the cap for your violations)
- Your payment obligations under Section 8 (you must pay all fees regardless of liability cap)
- Our gross negligence or willful misconduct
- Our violation of applicable data protection laws (GDPR, CCPA)
- Death or personal injury caused by our negligence
- Intellectual property infringement by us (Section 14.2)
- Claims that cannot be limited by law in your jurisdiction
13.4 Beta Features
For Beta Features (Section 10), our liability is $0 (zero) regardless of the amount you paid.
13.5 Basis of the Bargain
You acknowledge that the fees for the Service reflect the allocation of risk set forth in this Section 13 and that we would not provide the Service without these limitations.
13.6 Multiple Claims
The liability cap in Section 13.1 applies in the aggregate to all claims, not per claim. If you bring multiple claims totaling $10,000 and the cap is $1,200, you can only recover $1,200 total.
14. Indemnification
14.1 Your Indemnification of Us
You agree to indemnify, defend, and hold harmless ADO Pilot, our affiliates, officers, directors, employees, agents, and licensors from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising from or related to:
Your use of the Service:
- Your violation of these Terms or the Acceptable Use Policy
- Your violation of any applicable laws or regulations
- Your violation of third-party rights (Intellectual Property Rights, privacy rights, etc.)
Your Customer Code:
- Claims that your Customer Code infringes third-party Intellectual Property Rights
- Claims that your Customer Code violates laws (e.g., contains illegal content)
- Claims by your employees, contractors, or users arising from your use of the Service
Your gross negligence or willful misconduct
Example indemnification scenario: If you submit code that infringes a competitor's patent, and the competitor sues both you and ADO Pilot, you must defend us and pay any damages awarded against us.
14.2 Our Indemnification of You
We agree to indemnify, defend, and hold harmless you from and against any third-party claims that the Service (excluding your Customer Code and third-party services) infringes or misappropriates that third party's Intellectual Property Rights.
Conditions:
- You must promptly notify us in writing of the claim
- You must give us sole control of the defense and settlement
- You must reasonably cooperate with our defense
Our options if a claim occurs:
- Obtain the right for you to continue using the Service
- Modify the Service to be non-infringing
- Replace the Service with a non-infringing alternative
- If none of the above are commercially reasonable, terminate your subscription and refund prepaid fees for the remaining term
Exclusions: We have no obligation to indemnify you if the claim arises from:
- Your modification of the Service
- Your combination of the Service with third-party products
- Your use of the Service in violation of these Terms
- Customer Code (you indemnify us for Customer Code under Section 14.1)
- Third-party services (Azure, Anthropic, etc.)
THIS SECTION 14.2 STATES OUR ENTIRE LIABILITY AND YOUR EXCLUSIVE REMEDY FOR INTELLECTUAL PROPERTY INFRINGEMENT CLAIMS.
14.3 Indemnification Process
If a party seeks indemnification:
- Notice: The indemnified party must promptly notify the indemnifying party in writing
- Control: The indemnifying party has sole control of the defense and settlement
- Cooperation: The indemnified party must reasonably cooperate (at the indemnifying party's expense)
- No admission: The indemnified party may not admit liability or settle without the indemnifying party's consent
15. Confidentiality
15.1 Definition
"Confidential Information" means non-public information disclosed by one party ("Discloser") to the other party ("Recipient") that is marked as confidential or would reasonably be understood to be confidential.
Examples:
- Your Confidential Information: Customer Code, business plans, user data, trade secrets
- Our Confidential Information: Service source code, AI prompts, pricing strategies, business plans
15.2 Obligations
The Recipient agrees to:
- Use Confidential Information only for purposes of these Terms
- Protect Confidential Information using at least the same degree of care used for its own confidential information (but no less than reasonable care)
- Not disclose Confidential Information to third parties except as permitted by these Terms
- Limit access to employees and contractors with a need to know who are bound by confidentiality obligations
15.3 Exceptions
Confidential Information does not include information that:
- Was publicly available at the time of disclosure or becomes publicly available through no fault of the Recipient
- Was rightfully known to the Recipient before disclosure
- Is independently developed by the Recipient without use of the Confidential Information
- Is rightfully obtained from a third party without confidentiality restrictions
15.4 Required Disclosures
The Recipient may disclose Confidential Information if required by law, court order, or government regulation, provided that:
- The Recipient gives the Discloser prompt notice (if legally permitted)
- The Recipient cooperates with the Discloser's efforts to seek a protective order
- The Recipient discloses only the minimum information required
15.5 Customer Code Confidentiality
Your Customer Code is your Confidential Information. We agree to:
- Not disclose your Customer Code to third parties (except Anthropic as required to provide the Service)
- Delete your Customer Code immediately after each review (Zero Code Retention Policy)
- Use your Customer Code only to provide the Service
Exception: We may access Customer Code if necessary to:
- Investigate security incidents or violations of these Terms
- Comply with legal obligations (court orders, law enforcement requests)
- Provide support at your request
15.6 Survival
The confidentiality obligations in this Section 15 survive termination of these Terms for 3 years, except for trade secrets, which remain confidential for as long as they qualify as trade secrets under applicable law.
16. Data Protection and Security
16.1 Privacy Policy
Our collection, use, and protection of personal data is governed by our Privacy Policy, available at [URL].
You agree to:
- Review the Privacy Policy before using the Service
- Ensure your use of the Service complies with the Privacy Policy
- Notify your users that their data is processed in accordance with our Privacy Policy
In case of conflict between these Terms and the Privacy Policy, the Privacy Policy governs with respect to data protection and privacy matters.
16.2 Data Protection Laws
GDPR (EU customers):
- We process personal data in your Customer Code as a data processor on your behalf (you are the data controller)
- We will enter into a Data Processing Addendum (DPA) with you upon request
- We use Standard Contractual Clauses (SCCs) for data transfers from the EU to the US
- You can exercise GDPR rights (access, deletion, portability) as described in the Privacy Policy
CCPA (California customers):
- We do not sell personal information
- You can exercise CCPA rights (access, deletion) as described in the Privacy Policy
Other jurisdictions:
- We comply with applicable data protection laws in your jurisdiction to the extent they apply to our processing
DPA request: If you need a Data Processing Addendum for GDPR or other compliance purposes, contact dpo@[yourdomain].com.
16.3 Security Measures
We implement industry-standard security measures as described in our Privacy Policy, including:
- Encryption at rest and in transit (TLS 1.2+, AES-256)
- Role-based access control (RBAC)
- Azure Key Vault for secret management
- Security monitoring and incident response
No guarantee: We cannot guarantee absolute security. You use the Service at your own risk (see Section 12.2).
16.4 Data Breach Notification
If we become aware of a data breach affecting your personal data:
- We will notify you within 72 hours of confirming the breach
- We will notify applicable regulatory authorities as required by law (GDPR, state breach notification laws)
- We will provide details about the breach, impact, and remediation steps
Your obligations: If you become aware of unauthorized access to your Account, immediately notify us at security@[yourdomain].com.
16.5 Subprocessors
We use third-party subprocessors to provide the Service, including:
- Microsoft Azure (infrastructure hosting)
- Anthropic Inc. (AI models)
- [Payment processor name] (payment processing, if applicable)
Subprocessor list: A complete list of subprocessors is available at [URL]. We will provide 30 days' notice before adding subprocessors that process Customer Code.
Objection rights: If you object to a new subprocessor, you may terminate your subscription without penalty.
17. Term and Termination
17.1 Term
These Terms begin when you first accept them (by clicking "I Agree" or using the Service) and continue until terminated as described in this Section 17.
Subscription term: Your subscription continues for the billing period you selected (monthly or annual) and automatically renews unless cancelled (see Section 8.5).
17.2 Termination by You
You may terminate these Terms at any time by:
- Cancelling your subscription (see Section 8.7)
- Deleting your Account via [Account settings or support]
- Uninstalling the ADO Pilot extension and ceasing all use of the Service
Effect: Upon termination, your access to the Service ends at the conclusion of your current billing period (or immediately for Free Trial).
17.3 Termination by Us
We may terminate these Terms or suspend your Account immediately if:
For cause (violation of Terms):
- You violate these Terms, including the Acceptable Use Policy
- You fail to pay fees when due (for more than 30 days)
- You engage in fraudulent or illegal activities
- Your use of the Service poses a security risk to us or other customers
- You violate third-party rights (Intellectual Property Rights, privacy, etc.)
Cure period: For non-material violations, we will provide 10 days' notice and an opportunity to cure before terminating.
Without cause:
- We may also terminate these Terms for any reason (or no reason) by providing 30 days' notice
Effect: Upon termination by us:
- Your access to the Service ends immediately (for termination for cause) or at the end of the notice period (for termination without cause)
- You must pay all outstanding fees
- Refunds (if any) are governed by Section 8.6
17.4 Effect of Termination
Upon termination of these Terms:
Your obligations:
- Immediately cease using the Service
- Uninstall the ADO Pilot extension from Azure DevOps
- Pay all outstanding fees within 30 days
Our obligations:
- Cease processing your Customer Code
- Delete your Account and Customer Data within 30 days (except as described below)
Data retention after termination:
- Customer Code: Already deleted (we maintain zero retention)
- Account data and Usage Data: Deleted within 30 days
- Billing records: Retained for 7 years for tax and accounting compliance
- Legal holds: Data subject to legal or regulatory requirements is retained as required by law
Data retrieval: You have 30 days after termination to request an export of your Account data (usage history, billing records). After 30 days, data is permanently deleted.
17.5 Survival
The following sections survive termination of these Terms:
- Section 6 (Intellectual Property Ownership)
- Section 7.4 (AI Accuracy Disclaimer)
- Section 8 (Payment obligations for fees incurred before termination)
- Section 12 (Warranties and Disclaimers)
- Section 13 (Limitation of Liability)
- Section 14 (Indemnification)
- Section 15 (Confidentiality, for 3 years)
- Section 17.4 (Effect of Termination)
- Section 18 (Dispute Resolution)
- Section 20 (General Provisions)
18. Modifications to Terms
18.1 Right to Modify
We reserve the right to modify these Terms at any time.
18.2 Notice of Modifications
Material changes: For material changes that significantly affect your rights or obligations, we will provide 30 days' advance notice by:
- Sending email to your registered email address
- Posting a prominent notice on the ADO Pilot website or in the extension interface
- Updating the "Last Updated" date at the top of this document
Non-material changes: For minor changes (typos, clarifications, formatting), we may update the Terms without advance notice.
18.3 Acceptance of Modifications
Your options upon receiving notice of material changes:
- Accept the changes: Continue using the Service after the effective date. Your continued use constitutes acceptance.
- Reject the changes: Terminate your Account before the effective date (see Section 17.2). You will receive a pro-rated refund for any prepaid fees.
If you do not agree to modified Terms, you must stop using the Service.
18.4 Version History
We maintain a version history of these Terms at [URL] showing all material changes over time.
19. Dispute Resolution
19.1 Informal Dispute Resolution
Before filing a legal claim, you agree to first attempt to resolve the dispute informally by contacting us at legal@[yourdomain].com with:
- A description of the dispute
- Your desired resolution
- Your contact information
We will respond within 15 business days and work in good faith to resolve the dispute.
19.2 Mandatory Binding Arbitration
IF THE INFORMAL PROCESS DOES NOT RESOLVE THE DISPUTE WITHIN 60 DAYS, YOU AGREE THAT ANY DISPUTE ARISING FROM OR RELATING TO THESE TERMS OR THE SERVICE SHALL BE RESOLVED BY BINDING ARBITRATION, NOT IN COURT.
Arbitration rules:
- Arbitration organization: American Arbitration Association (AAA)
- Arbitration rules: AAA Commercial Arbitration Rules
- Number of arbitrators: One neutral arbitrator
- Location: Tennessee (or remote/online arbitration if agreed)
- Language: English
- Discovery: Limited discovery as determined by the arbitrator
- Costs: Each party pays its own attorneys' fees; arbitration fees are split equally unless the arbitrator awards otherwise
Exceptions to arbitration:
- Small claims court: Either party may bring a claim in small claims court if it qualifies
- Injunctive relief: Either party may seek injunctive relief in court for Intellectual Property Rights infringement or violation of confidentiality obligations
- Government enforcement: This section does not prevent government agencies from enforcing applicable laws
19.3 Class Action Waiver
YOU AGREE TO RESOLVE DISPUTES WITH US ONLY ON AN INDIVIDUAL BASIS, NOT AS PART OF A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION.
This means:
- You cannot bring a class action lawsuit against us
- You cannot join a class action lawsuit against us
- You cannot act as a representative in a class, consolidated, or representative proceeding
If the class action waiver is found to be unenforceable, the arbitration agreement in Section 19.2 is void, and the dispute must be resolved in court under Section 19.4.
19.4 Governing Law and Jurisdiction
Governing law: These Terms are governed by the laws of the State of Tennessee and the federal laws of the United States, without regard to conflict of law principles.
Exclusive jurisdiction (if arbitration does not apply): If arbitration does not apply or is found invalid, you agree to submit to the exclusive jurisdiction of the state and federal courts located in [County], Tennessee for resolution of any disputes.
Waiver of jury trial: To the extent permitted by law, you waive your right to a jury trial for any disputes.
19.5 Statute of Limitations
You must bring any claim arising from these Terms within 1 year of the date you first became aware (or should have become aware) of the claim. Claims brought after 1 year are barred.
20. Azure Marketplace Terms
20.1 Azure Marketplace Purchases
If you purchased ADO Pilot through the Microsoft Azure Marketplace, the following additional terms apply:
Billing:
- Billing is handled by Microsoft through your Azure subscription
- We receive payment confirmation from Microsoft but do not process your payment directly
- Billing disputes must be resolved through Microsoft Azure support
Microsoft's role:
- Microsoft is the marketplace platform provider, not the service provider
- Microsoft does not provide technical support for ADO Pilot (contact us at support@[yourdomain].com)
- Microsoft's terms of service for the Azure Marketplace apply in addition to these Terms
Marketplace policies:
- We comply with Microsoft's Publisher Agreement and Marketplace Policies
- Microsoft may suspend or remove ADO Pilot from the Marketplace at any time
- If ADO Pilot is removed from the Marketplace, you may migrate to direct billing or your subscription will terminate (with pro-rated refund)
20.2 BYOL (Bring Your Own License) Model
ADO Pilot uses a Bring Your Own License (BYOL) model on the Azure Marketplace.
What this means:
- You purchase a subscription through the Azure Marketplace
- The license is tied to your Azure DevOps organization
- You are responsible for managing users within your organization
- You cannot transfer the license to a different Azure DevOps organization without contacting us
20.3 Cancellation via Azure Marketplace
To cancel an Azure Marketplace subscription:
- Navigate to the Azure portal
- Find your ADO Pilot subscription under "SaaS" resources
- Click "Cancel subscription"
- Confirm cancellation
Alternatively, contact Microsoft Azure support for assistance.
20.4 Refunds for Azure Marketplace Purchases
Refunds for Azure Marketplace purchases are processed through Microsoft's billing system in accordance with Microsoft's refund policies and Section 8.6 of these Terms.
21. General Provisions
21.1 Entire Agreement
These Terms, together with the Privacy Policy and any Additional Terms, constitute the entire agreement between you and ADO Pilot regarding the Service and supersede all prior agreements, proposals, or representations.
No oral modifications: These Terms can only be modified in writing as described in Section 18.
21.2 Assignment
You may not assign these Terms or any rights or obligations under them without our prior written consent. Any attempted assignment in violation of this section is void.
We may assign these Terms to an affiliate, in connection with a merger, acquisition, or sale of assets, by providing notice to you.
21.3 Force Majeure
We are not liable for any failure or delay in performance due to circumstances beyond our reasonable control, including:
- Acts of God (earthquakes, floods, fires, pandemics)
- War, terrorism, civil unrest
- Government actions or regulations
- Internet or telecommunications failures
- Third-party service outages (Azure, Anthropic, Azure DevOps)
- Cyberattacks or security incidents
Effect: Our obligations are suspended for the duration of the force majeure event. If the event continues for more than 30 days, either party may terminate these Terms.
21.4 Independent Contractors
You and ADO Pilot are independent contractors. These Terms do not create a partnership, joint venture, employment, or agency relationship.
21.5 No Third-Party Beneficiaries
These Terms are solely for the benefit of you and ADO Pilot. No third party (including end users, contractors, or partners) has any rights under these Terms.
Exception: Our affiliates, officers, directors, employees, and agents are third-party beneficiaries of Sections 13 (Limitation of Liability) and 14 (Indemnification).
21.6 Waiver
Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or our right to enforce it in the future.
All waivers must be in writing and signed by an authorized representative of ADO Pilot.
21.7 Severability
If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions continue in full force and effect.
Reformation: If a provision is found to be overly broad, it shall be reformed to the minimum extent necessary to make it enforceable.
21.8 Language
These Terms are drafted in English. If these Terms are translated into another language and there is a conflict, the English version controls.
21.9 Export Controls
You may not use the Service in violation of U.S. export laws and regulations.
You represent that you are not:
- Located in, or a national or resident of, a country subject to U.S. embargo (Cuba, Iran, North Korea, Syria, Crimea region)
- On any U.S. government list of prohibited or restricted parties (OFAC SDN List, Commerce Denied Persons List)
You may not export or re-export the Service or any technical data to prohibited countries or parties.
21.10 Government Use
If you are a U.S. government agency or contractor, the Service is "commercial computer software" and "commercial computer software documentation" under FAR 12.212 and DFARS 227.7202. Use, modification, and disclosure are subject to these Terms.
21.11 Notices
Notices to you:
- We may send notices to the email address associated with your Account
- Notices are effective when sent
- You are responsible for keeping your email address current
Notices to us:
- Send legal notices to: legal@[yourdomain].com
- Or by mail to:
[Your Business Entity Name] Attn: Legal Department [Your Registered Address] [City], Tennessee [ZIP] United States
21.12 Equitable Relief
You acknowledge that violation of Sections 5 (Acceptable Use Policy), 6 (Intellectual Property), or 15 (Confidentiality) may cause irreparable harm for which monetary damages are inadequate. We are entitled to seek injunctive relief or other equitable remedies without posting a bond.
22. Contact Information
For questions, concerns, or notices related to these Terms:
General inquiries:
- Email: support@[yourdomain].com
- Website: [URL]
Legal matters:
- Email: legal@[yourdomain].com
Data protection and privacy:
- Email: privacy@[yourdomain].com or dpo@[yourdomain].com
Billing and payments:
- Email: billing@[yourdomain].com
Security issues:
- Email: security@[yourdomain].com
Abuse reports:
- Email: abuse@[yourdomain].com
Mailing address:
[Your Business Entity Name]
[Your Registered Address]
[City], Tennessee [ZIP]
United States
End of Terms of Service
Internal Notes (Remove Before Publishing)
TODO before launch:
- Replace
[YOUR BUSINESS ENTITY NAME]with actual legal name - Replace
[YOUR REGISTERED ADDRESS]with actual address in Tennessee - Replace
[yourdomain].comwith actual domain (e.g., adopilot.com) - Replace
[DATE]with actual last updated and effective dates - Replace
[URL]placeholders with actual URLs:- Privacy Policy URL
- Pricing page URL
- Documentation URL
- Status page URL
- Subprocessor list URL
- Terms version history URL
- Account settings URL
- Set up all email addresses:
- support@[yourdomain].com
- legal@[yourdomain].com
- privacy@[yourdomain].com
- dpo@[yourdomain].com
- billing@[yourdomain].com
- security@[yourdomain].com
- abuse@[yourdomain].com
- beta@[yourdomain].com
- Specify which plan Free Trial provides access to (Section 9.1)
- Specify payment processor name (Section 16.5) once selected
- Specify county for jurisdiction (Section 19.4) - likely where your business is registered
- CRITICAL: Get legal review from a licensed attorney in Tennessee before publishing
Recommended attorney review focus areas:
- Section 7.4 (AI Accuracy Disclaimer) - ensure it provides adequate protection
- Section 13 (Limitation of Liability) - ensure it's enforceable in Tennessee
- Section 14 (Indemnification) - ensure mutual indemnification is balanced
- Section 19 (Dispute Resolution) - ensure arbitration clause is enforceable
- GDPR/CCPA compliance (Sections 16.2) - if serving EU/CA customers
Coordination with Privacy Policy:
- Ensure data retention periods match (30 days post-deletion, 7 years billing)
- Ensure subprocessor disclosures match
- Ensure zero code retention policy is consistent
- Update both documents simultaneously if changes affect both
Optional enhancements:
- Create plain-language summary or FAQ
- Create visual timeline showing key dates (trial, billing, termination, etc.)
- Translate into other languages for international customers
- Create separate Data Processing Addendum (DPA) for GDPR enterprise customers
- Create separate Service Level Agreement (SLA) for enterprise tier
Testing:
- Have a non-lawyer read the Terms and confirm they understand key sections
- Test acceptance flow in signup UI
- Verify email notifications work for Terms updates